Stage 01
Client business / advertiser
The engagement begins with a business that has something to promote. That business owns its products and services, its website and applications, its trademarks and listings, and its business registration. Nothing in an advertising engagement changes any of that.
The client is the advertiser. Where a platform asks who is being advertised, the answer is the client's business, described as it actually operates.
Stage 02
Authorisation and service agreement
Before any access is granted, a written engagement sets out what we are being asked to do, the access required to do it, the fee structure, and which billing arrangement will apply to the account.
The authorisation is specific. It describes the services agreed rather than granting open-ended authority, and it is the document a later question about scope is resolved against.
Stage 03
Client Google Ads account
Campaigns run in a Google Ads account whose advertiser identity corresponds to the business being promoted. Where Google requires advertiser verification, the information supplied identifies that business.
An account may be one the client already holds, or one created for the client as part of the engagement. In either case its identity is the client's, and its ownership does not transfer to us by virtue of our managing it.
Stage 04
Authorised agency management
We are linked to the account directly or through a Google Ads Manager Account. The permissions we hold are those the client grants, and they follow the account permissions and management structure applicable to the engagement.
Management access is a permission, not a property right. It allows us to perform the services agreed; it does not make us the owner of the account, the advertiser, or anything the advertiser owns.
Stage 05
Campaign execution, measurement and reporting
Within the agreed scope we build and manage campaign structure, bidding, creative deployment and conversion tracking, and we report against the objectives set in the engagement.
Changes are recorded with the reason for the change, so a shift in performance can be tied to something that was actually done rather than inferred after the fact.
Stage 06
Platform billing and, where applicable, agency billing
Google raises charges for advertising inventory against the billing profile attached to the account. Under direct client billing, the client's own billing profile is attached and the client is charged by Google directly.
For eligible accounts, and where the client agreement provides for it, media charges may instead be processed through an approved agency billing profile, which may include a Google Ads Monthly Invoicing arrangement. This applies only where that arrangement has been approved and agreed; it is not the default and it does not apply to every client.
Stage 07
Reporting and reconciliation
At the close of each agreed cycle the client receives reporting covering spend, conversions and campaign performance, together with the changes made during the period.
Where media cost has been settled by us under an approved agency billing arrangement, it appears on the invoice as media cost, separately from the agency service fee. A client should always be able to see what was paid to the platform and what was paid for our work.